The support area contains the following sections:
SpeechLive workflow status
The SpeechLive workflow status displays if the SpeechLive workflow services of your region are up and running.
A short description below the icon informs you about the current status in written form:
All services up and running
Workflow is not available for up to two hours
Service not available
Workflow is not available for more than two hours. Customers and partners are informed via e-mail
In this section you can download the latest SpeechLive Quick Start Guides for your role (Administrator, Author, Transcriptionist). Click on Go to manuals to select and download the appropriate Quick Start Guide.
This section provides two contact options:
SpeechLive & speech recognition support partner
In this section you have the option to contact your support partner via email or telephone for questions or issues regarding SpeechLive, SpeechExec software, invoices and the provided services.
Click on Send email to open a webform and fill in all required fields. We recommend to fill in as much information as possible to avoid any delays and misunderstandings.
In this section you have the option to send feedback and change proposals directly to your local Speech Processing Solutions team.
Click on Give feedback to open a webform and fill in all required fields.We recommend to fill in as much information as possible to avoid any delays and misunderstandings.