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These days, sticking to the status quo is no longer good enough to get by. Business professionals, including lawyers, are finding they must leave behind the technology and workflow processes they have used for years to get ahead and make improvements.

While some are slow to embrace change, Ashish („ASH”) Duvadie, B.Sc., J.D., is not. As founder of the Duvadie Law Office, the boutique law practice in Ottawa, Canada specializing in criminal defense, immigration and family law, Duvadie enjoys exploring new technologies when he believes they will help maximize the resources of his small firm.

In 2014, Duvadie began leveraging new voice technology, namely the Philips Pocket Memo 8000 handheld recorder coupled with Philips SpeechLive, a cloud-based dictation service. This latest service from Philips can be combined with the Philips SpeechScribe transcription service, which relieved his firm’s law students and clerks from transcription duties. The result has been improved productivity and efficiency from his firm and staff, allowing them to focus on building the strongest possible case for clients, while controlling his overhead costs.

„With SpeechScribe, my clerks and law students can concentrate on case research instead of transcribing my notes and documents, which is a much better use of their time and our firm’s resources,” Duvadie says.

Underutilized skills

Although SpeechScribe and the Pocket Memo are new tools for Duvadie’s practice, the attorney has always utilized dictation and transcription for professional document creation.

„I have so many things to write, there is no way I could possibly type them all myself, nor is that the best use of my time,” he says. „That’s why dictating and sending recordings to SpeechScribe for transcription is essential for my firm.”

Duvadie is also intuitively aware of what Philips’ research has proven, which is that dictating one page of text takes approximately two minutes while typing the same page takes an average of 14 minutes. Considering the cost of a professional’s time or the costs of an assistant, dictating can help reduce overhead costs by up to 93 percent.

For his dictation, Duvadie had been using an older handheld digital recorder, but when recordings were ready for transcription, he would assign those tasks to a law student, clerk or administrative assistant.

Depending on document length, and because students and clerks aren’t trained transcriptionists, the document creation would take as long as several hours while also postponing students’ and clerks’ other crucial duties.

„Transcribing is time-consuming and requires a lot of concentration, so it wasn’t their favorite activity,” he says. „They would rather be at court or doing research.”

The facts

Customer

Duvadie Barrister and Solicitor, Ottawa, Canada

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The solution

Philips SpeechLive cloud dictation solution

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Philips Pocket Memo voice recorder 8000

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SpeechLive transcription service couldn’t be easier to use. Because it’s a cloud-based service it offers me the flexibility to send recordings for transcription from my office, home, or while I’m traveling."

Ashish Duvadie
Duvadie Barrister and Solicitor

"With SpeechScribe, my clerks and law students can concentrate on case research instead of transcribing my notes and documents, which is a much better use of their time and our firm’s resources."

Ashish Duvadie
Duvadie Barrister and Solicitor

Exploring new workflow

While browsing the Philips dictation website for an updated handheld recorder, Duvadie learned about the Pocket Memo as well as SpeechLive and the SpeechScribe transcription service. The handheld recorder appeared to deliver the kind of performance and functionality he expected from Philips, while SpeechScribe was intriguing due to the firm’s transcription challenge. Fortunately, the service was available for a 30-day free trial paired with SpeechLive, Philips’ cloud-based dictation storage and management platform.

„Some lawyers are averse to change, but I enjoy trying new technologies,” he says. „So when I saw that SpeechScribe had a free trial, I was eager to test out the service.”

For his test, Duvadie dictated two memos into his Pocket Memo and uploaded them to SpeechLive through his Philips SpeechExec Pro workflow management software. In a few days, two perfectly transcribed memos awaited in his SpeechExec inbox.

„SpeechScribe couldn’t be easier to use,” Duvadie says. „Because it’s a cloud-based service it offers me the flexibility to send recordings for transcription from my office, home, or while I’m traveling.”

Improved productivity

Since the trial period, Duvadie has been sending all his dictations for transcription to SpeechScribe. Pricing for the service is $1.75 (USD) per minute of dictation for the standard 24-hour turnaround period, which is quite affordable considering the average full page of text requires only 3 to 5 minutes to transcribe. Rush transcriptions, delivered in as soon as 5 hours, can be completed for a small upgrade fee.

Affordable rates, however, do not mean Duvadie has to expect a lower quality transcription. SpeechScribe’s professional and trained transcribers produce extremely accurate written documents, regardless of the industry or specialized terminology. SpeechScribe documents are so accurate, that on average 999 in 1000 documents are delivered flawlessly, representing one of the highest precision rates in the industry.

With his dictations now sent to SpeechScribe, Duvadie is able to better utilize the training and skills of his law students and clerks. They, too, appreciate being relieved of transcription duties and can instead devote those hours to serving their clients.

„The cost savings are difficult to quantify, but I can definitely tell you that since we started using SpeechScribe I have seen improvements in my clerks and students in areas such as quality of work, diligence, and productivity,” Duvadie says. „Those definitely contribute positively to our bottom line and client retention.”

Law firms, medical practices, insurance agencies, construction and real estate companies, or any other type of company that creates documents, can also better utilize their highly skilled workers by leveraging the power of dictation while transferring transcription duties to SpeechScribe. Invest valuable time in revenue-generating activities, not administrative duties.

More satisfied customers

  • "Working with Philips SpeechLive is convenient. Plus, it is a very reliable system."

    Per Fridén
    Advokatfirman NORDIA, Scandinavia
  • "My brain doesn’t shut down, when I leave the office at five o’clock. Now, I simply dictate everything into my phone and press ‘send’ – and then it’s done!"

    Mads Poulsen
    JENSEN | NEUGEBAUER Advokater, Denmark
  • "SpeechLive transcription service couldn’t be easier to use. Because it’s a cloud-based service it offers me the flexibility to send recordings for transcription from my office, home, or while I’m traveling."

    Ashish Duvadie
    Duvadie Barrister and Solicitor, Ottawa, Canada
  • "The combination of the voice recorder, smartphone and cloud-based workflow is for us the key feature of the Philips solution."

    David Bowers
    Bowers Electricals, Derbyshire, United Kingdom
  • "The technical expertise of the transcriptionists was immediately clear. Specialist terms and foreign words were correct, including grammatical corrections and the correct form used for proper names was even researched."

    Andreas Obermeier
    Klinikum Rechts der Isar, Munich, Germany
  • "Efficiency and accuracy are vitally important in the engineering sector. This is why SpeechLive is perfect to quickly yet flawlessly convert speech to text."

    Kate Beauchamp
    Mabey Holdings, United Kingdom

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