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Increased productivity
for Bowers Electricals

Digital voice technology from Philips eases barriers to mobile working for growing business

“We have always used Phillips dictation equipment and rated it highly.” says Roger Radford, IT Manager at Bowers Electrical, a leading manufacturer of new and refurbished high and low voltage power equipment based in Derbyshire.

“When the company first started we used an analogue dictation system, which required our Chairman David Bowers and Managing Director Michael Bowers to carry out dictations on a tape then pass them on to support staff to transcribe. As you can imagine this was not just time consuming but expensive too with the repeat buying of tapes. Tapes could also get lost and spoil at times too which added to the frustration of using such equipment.”

“As technology changed we moved to digital dictation methods, which we found to be much more cost effective. However, David and Michael still had to come back to the office and dock the voice recorders. When they were either on holiday but wanted to work or out on the road – which they frequently did – the turnaround was far too long and slowed down our response to customers.”

“This was the tipping point really! We needed to have a solution that was not just flexible but could be utilised on the road.”

“We had always had a good relationship with our local, Manchester-based Philips certified MDC (Master Digital Centre) and been highly impressed with the support we received, so we approached them for a solution which factored in cost, flexibility and the ability to make remote working far easier.”

The solution

“They responded to us very quickly and suggested the Philips SpeechLive cloud workflow service and Pocket Memo 8000 voice recorder, in order to achieve maximum efficiency. This would enable immediate access of information for our secretarial support team, no matter where in the world our staff were recording their dictations.”

“One thing that swayed us is that SpeechLive is a standalone service that works straight away with no IT support required. It was so simple and both David and Michael used it immediately with little training.”

The outcome for the company

“Since adopting Philips dictation technology, we have noticed a significant increase in employee productivity due to the speed and flexibility that SpeechLive and the Pocket Memo 8000 allow. The dictation recorder smartphone app is great to use on the go too. Our secretarial staff can now receive the dictations quicker, which enables them to control their workflow and ultimately results in a faster response to our customers – which is vital in our line of work.”

The facts

Customer

Bowers Electricals, Derbyshire, United Kingdom

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The solution

Philips Pocket Memo voice recorder

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Philips SpeechLive Cloud Dictation Solution

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The combination of the voice recorder, smartphone and cloud-based workflow is for us the key feature of the Philips solution."

David Bowers
Chairman of Bowers Electricals

More satisfied customers

  • "Working with Philips SpeechLive is convenient. Plus, it is a very reliable system."

    Per Fridén
    Advokatfirman NORDIA, Scandinavia
  • "My brain doesn’t shut down, when I leave the office at five o’clock. Now, I simply dictate everything into my phone and press ‘send’ – and then it’s done!"

    Mads Poulsen
    JENSEN | NEUGEBAUER Advokater, Denmark
  • "SpeechLive transcription service couldn’t be easier to use. Because it’s a cloud-based service it offers me the flexibility to send recordings for transcription from my office, home, or while I’m traveling."

    Ashish Duvadie
    Duvadie Barrister and Solicitor, Ottawa, Canada
  • "The combination of the voice recorder, smartphone and cloud-based workflow is for us the key feature of the Philips solution."

    David Bowers
    Bowers Electricals, Derbyshire, United Kingdom
  • "The technical expertise of the transcriptionists was immediately clear. Specialist terms and foreign words were correct, including grammatical corrections and the correct form used for proper names was even researched."

    Andreas Obermeier
    Klinikum Rechts der Isar, Munich, Germany
  • "Efficiency and accuracy are vitally important in the engineering sector. This is why SpeechLive is perfect to quickly yet flawlessly convert speech to text."

    Kate Beauchamp
    Mabey Holdings, United Kingdom

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