Privacy policy

1. Privacy Policy

Speech Processing Solutions (herein after referred to as “SPS” or “we”) believes strongly in protecting the privacy of the personally identifiable information you share with us. We also believe it is important to inform you about how we will use your personal data, and to give you choices about how those data will be used. Therefore, we encourage you to read this Privacy Policy carefully.

2. Scope of this Privacy Policy

In general, this Privacy Policy applies to all personal information of costumers collected or used by SPS or its subsidiaries (SPS). However, some of our websites or data collections work with special kinds of data which require a somewhat different privacy policy. Whenever and wherever that is the case, SPS will make it clear that the privacy policy concerned is different from this general SPS Privacy Policy.

3. Why should you share your personal data with SPS?

Sharing your personally identifiable information enables us to offer you a number of benefits. It will make it easier and more convenient for you to:

  • Register your purchase so you can receive all the benefits to which your purchase entitles you;
  • Request information specific to your interests;
  • Participate in online communities;
  • Receive personalized messages and special offers that are relevant to your interests;
  • Save time by storing your preferences;
  • Buy SPS products online.

It will also allow us to conduct market research to help us develop better products, to provide more responsive customer service, and to improve our websites. You may choose to share your information with us in a number of ways online, such as completing a registration form, ordering, buying or testing a product, downloading a software update, entering a contest, registering a purchase, participating in a promotion, or subscribing to a newsletter. You can also share your personally identifiable information with us by returning the reply card that comes with the product you purchased or by communicating with one of our customer care representatives by e-mail, telephone, or in writing. Sometimes SPS obtains your personal data from other parties outside SPS. This includes the buying of a business of which you already are a customer or the disclosure of your personal data by one of our partner companies.

4. Sharing information

With your prior consent your personally identifiable information may be transferred from your home country to other SPS companies around the world, who may communicate with you about our products or special offers you may find useful. When transferred from your home country to another country, your information may be accessible to law enforcement and national security authorities of that jurisdiction. If you do not want us to send you personalized offers or information, you can let us know by checking the appropriate box on the registration form or reply card. SPS will only share your data with third parties outside SPS in the following circumstances:

  • Sometimes SPS sells you a product or offers you a service in a joint marketing effort with other companies. In such cases, your personal data will be shared with these companies unless you choose to opt out of this sharing. We will always let you know that such relationship exists and who these companies are prior to your registration. Note that these companies often have their own privacy policies that apply to the way they use your personal data. These privacy policies sometimes differ from the SPS Privacy Policy.
  • SPS sometimes uses data processors for handling your purchase or request or for processing your data. SPS requires its data processors to adequately safeguard your personal data and not use your data for any other purpose not authorized by SPS. The data processors used by SPS may be located outside your home country, and if so, your personal information may be accessible to law enforcement and national security authorities in the foreign jurisdiction.
  • SPS will release personally identifiable information if compelled by law.

SPS will not sell or provide your personal data to other third parties allowing them to use your personal data for their own purposes. SPS will not share any personal financial information you provide (such as credit card information) with other parties unless this is needed to handle your order, process our invoice, or prevent or combat fraud. From time to time, this Web Site may provide links to other websites. You should carefully review the privacy policies on those sites; they may differ from the SPS Privacy Policy.

5. "Cookies" and website logging

Some of our Web Sites will send a "cookie”, a small text file, to your computer. This allows us to recognize your computer the next time you visit, without bothering you with another request to register. And, if you use an online “shopping cart”, cookies allow us to keep track of the products you purchase. If you do not wish to receive cookies, please refer to the "Help" file of your Internet Browser to learn how to either block all cookies or receive a warning before a cookie is stored. To learn more about cookies we encourage you to visit

If you visit our Web Sites to browse, read, or download information, we collect and store some "visitor information" from you, such as the name of the domain and host from which you access the Internet, the Internet Protocol (IP) address of the computer you are using, the date and time you access our Web Site, and the Internet address of the website from which you linked directly to our Web Site. We use this information to measure the traffic on our Web Sites and to help us make our Web Sites more useful.

6. Safeguarding the information you share with us

We recognize our responsibility to protect the information you entrust to us. SPS uses a variety of secure techniques to protect your information, including secure servers, firewalls, and encryption of financial data and dictations. SPS websites also may make chat rooms, forums, message boards and/or newsgroups available to you. Please remember that any personally identifiable information you provide in these areas is also available to other users, and you should exercise caution before deciding to disclose it.

7. Your rights

Once you have provided us with your personally identifiable information, you will have reasonable access to that information so you can change or delete it. You may do this by accessing your online profile, or by requesting a copy of your profile at the contact address listed below.

8. Special information for parents

While SPS Web Sites are generally not targeted at children under the age of fourteen, it is SPS policy to comply with the law when it requires that a parent's or guardian's permission is secured before knowingly collecting, using, or disclosing personal information from children under the age of fourteen. We strongly recommend that parents take an active role in supervising the online activity of their children.

9. Supplementary SpeechExec Live Provisions

SPS provides with the SpeechLive Service an internet-based service. With the SpeechLive Service you have the option to upload your dictations that you have recorded with the SpeechExec software to an online storage provided by SPS. The online storage is called “SpeechDrive” and is hosted on Microsoft servers (Azure system) in two different data centers. SPS uses the Microsoft data center in the USA to store dictations of North American SpeechLive users. For all other SpeechLive users the Microsoft data center in Europe is used. When stored in the USA or Canada, such information may be accessible to law enforcement or national security authorities in those jurisdictions.For additional security and data privacy information of the Azure system please refer to the following Microsoft website:

If you would like to use the SpeechLive service, you must create a SpeechLive account on the SPS website and complete the requested customer information (in particular name, address, email address, industrial sector). Without your prior consent SPS will only use your personal data that you shared with us for the purpose of fulfillment and execution of the contract. For processing your payment we will forward your personal data to our payment provider Authorize.Net. For more information about the privacy policy of Authorize.Net please refer to following website: Furthermore, your personal data will be transferred to the local SpeechLive partner selected by you during the order process for service and support purposes.

If you choose to use the SpeechLive service you must activate the SpeechDrive functionality of the SpeechExec software. During activation you and the user of the SpeechExec software respectively must accept the displayed privacy policy. Only afterwards, you have the option to upload your dictations to the SpeechDrive using SpeechExec software. The SpeechExec software uploads dictations only if the user selects the respective option.

The dictations are encrypted according to the technical standards SSL (Secure Sockets Layer) and https (communication protocol) when they are transferred between the user’s computer and the SpeechDrive. The dictations are stored in encrypted form on the SpeechDrive. The encryption and decryption is done by the SpeechExec software on the user’s computer. The encryption is done automatically and cannot be deactivated by the user. Besides, you have the option to additionally encrypt the dictations using SpeechExec software. If this encryption is activated, this will result in a double encryption of the dictations on the SpeechDrive.

The dictations can be downloaded and/or deleted from the SpeechDrive whenever the authorized user wants to during the term of the user's SpeechLive subscription and within 30 days after the expiration of the subscription. After that, the dictations are irrevocably deleted by SPS. Modifications of dictations can only be made over the SpeechExec software by the authorized SpeechLive user. We recommend you to regularly make backups of your dictations.

For additional information on SpeechLive please visit our website

10. Contacting us

You may contact us at any time via email to if you would like to:

  • ask us any question regarding our privacy policy or register a complaint regarding our privacy practices;
  • request a copy of your personal data, or change or delete your personal data;
  • opt-out from receiving any future personalized offers or information from SPS;
  • withdraw your consent for us to use or disclose your personal information, subject to legal or contractual restrictions.

11. Our Address

If you have a problem with our use of your information, please let us know and we will make all reasonable efforts to correct it.

Our postal address:
Speech Processing Solutions Canada Inc.
235 Yorkland Blvd, Suite 303 Toronto, ON, M2J 4Y8

Speech Processing Solutions GmbH
Gutheil-Schoder-Gasse 8-12
1100 Vienna


Last update: 31 March 2014