Speech Processing Solutions or its affiliates or subsidiaries (herein after referred to as ”SPS”, “our”, “we” or “us”) wants you to be familiar with how we collect, use and disclose Personal Data. This Privacy Notice is meant to help you understand our privacy practices, including what Personal Data we collect, why we collect it, what we do with it, and how we protect it, as well as your individual rights.
SPS appreciates the interest you have shown in our company, products and services by visiting our websites (www.philips.com/dictation, www.speech.com) or related communication channels, including, but not limited to, our social media pages and/or channels and blogs (together "SPS Pages") and/or by using our products and services (“SPS Services”). This Privacy Notice applies to the Personal Data that we collect or process when you interact with SPS Pages or use SPS Services. You can interact with SPS through SPS Pages, through the purchase and use of SPS Services, through marketing communications, as well as through our customer support. These interactions can be made by visitors, customers, business customers, suppliers and/or business partners.
To create a global approach to the protection of privacy and allow internal data transfers between SPS companies worldwide, SPS has implemented the necessary agreements.
Last but not least, your privacy is of sincere importance to us. You have shown your trust in us by interacting with our SPS Pages or using SPS Services and we value that trust. This means that we are committed to protecting your privacy at all times.
When using the term “Personal Data” in our Privacy Notice, we mean information that relates to you and allows us to identify you, either directly or in combination with other information.
When you interact with SPS, for instance by registering at www.philips.com/dictation, purchasing a product, licensing software or interacting with SPS via our SPS Pages (e.g. "like us on Facebook"), we may ask for or receive certain data, such as:
You can register your products on our Website.
When you register your product, we ask you to submit the following Personal Data:
We use this Personal Data to register your product. Registration of products only happens at your request. We consider the processing of your Purchase and Registration Data to be necessary for the performance of the contract to which you are party and lawful under Article 6(b) Regulation (EC) 2016/679.
You can choose to sign up for marketing and promotional communications. When you sign up for marketing and promotional communications, we will use the following Personal Data:
We use this Personal Data to send you promotional communications – based on your preferences and behavior – Dictation products, services, events and promotions.
Speech Processing Solutions and affiliates may contact you with promotional communications via email, SMS and other digital channels, such as mobile apps and social media. To be able to tailor the communications to your preferences and behavior and provide you with the best, personalized experience, we may analyze and combine all information associated with your Account Data and data about your interactions with SPS. We also use this information to create segments of our audience showing which of our products and/or services users are interested in and track success of our marketing efforts.
SPS will give you the opportunity to withdraw your consent for receiving promotional communications at any time via the unsubscribe link at the bottom of each promotional communications email you may receive from us.
We may also send SPS press releases by email (Press email data). When SPS sends press releases, SPS will process your name, contact details (e.g. email) and company information.
The processing of Personal Data for Promotional Communications are based on your consent, i.e. provided on a voluntary basis; such basis is lawful under article 6 (a) of Regulation (EC) 2016/679. Where SPS processes your Personal Data based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before withdrawing your consent.
SPS may collect data for events, webinars or fairs (“Events”) that you may wish to attend and register for via the SPS Pages. You may either register for the Event via SPS Pages or via the other organizing company.
When you register for an event, we will process the following information:
By registering to an event, you are agreeing to receive communications from SPS directly related to the event, such as what location the event will be hosted, what time the event takes place.
We consider the processing of Events Data to be necessary for the performance of the contract to which you are party and lawful under Article 6(b) Regulation (EC) 2016/679.
When you interact or communicate on social media channels/pages/promotions and blogs (e.g. when you click on ‘like’ or ‘share’, when you post and share comments and when you submit ratings and reviews) your Personal Data is processed by a third party that provides social listening services to SPS. This means that the third party that provides social listening services will retain a copy of your online publicly available interactions to which the third party has provided us access.
The Personal Data we collect includes publically available data provided in the social media context by you from the relevant social media provider via a third party that provides social listening services such as: name, gender, birthday or age, homepage, profile photo, time zone, mail address, country, interests, and comments and content you have posted/shared.
We use this Personal Data to gain a general view of the opinion of people about us and our brands and to get an idea of relevant online influencers and to resolve issues and/or improve SPS products and services and/or start a promotional conversation with you (based on questions/requests that you addressed to us or our competitors).
We consider the processing of Social Listening Data in the above context to be based on a legitimate interest of SPS to be lawful under article 6(f) Regulation (EC) 2016/679.
You may interact with our Consumer or Customer Care centers.
When you contact Customer Support, or when you communicate with one of our SPS Customer Care representatives by email, phone or in writing (e.g. reply card) we will use the following Personal Data:
We use this Personal Data to provide you with consumer and customer support (which may be product- or service related), respond to your inquiries, fulfil your requests and provide you with related customer service, such as repair or redeem products/services. We also use this Personal Data to improve, fix and customize our products and services, to meet compliance standards and to educate our Customer Care employees during training.
If we provide this service on the basis of an agreement with you, we consider the processing of your Personal Data to be necessary for the performance of the contract to which you are party and lawful under Article 6(b) Regulation (EC) 2016/679.
In other cases, we consider the processing of your Personal Data in the above context to be based on a legitimate interest of SPS to be lawful under article 6(f) Regulation (EC) 2016/679.
Where we use Personal Data in delivering our services when you interact with us in using SPS Services we do this in fulfilling our contractual obligations. We collect, store and process such data only for the purpose of executing the contract with you.
In delivering our services we may process the following data:
We provide this service on the basis of an agreement with you, therefore we consider the processing of your Personal Data to be necessary for the performance of the contract to which you are party and lawful under Article 6(b) Regulation (EC) 2016/679.
Where we use Personal Data we have collected from you while you have been using SPS Services and/or our SPS Pages for analytical purposes, we do this in order to improve our Products/Services and to enhance your user experience. We also do this in order to have a general overview of the category of audiences that are interested in which of our Products and/or Services.
We consider the processing of your Personal Data in the above context to be based on legitimate interest of SPS to improve our SPS pages and our range of products and services and to be lawful under article 6(f) Regulation (EC) 2016/679.
In the course of providing services to you, we may collect information that could reveal your racial or ethnic origin, physical or mental health, religious beliefs or alleged commission or conviction of criminal offences. Such information is considered “sensitive personal data” under article 9 Regulation (EC) 2016/679.
We only collect Sensitive Data where you have given your explicit consent, or you have deliberately made it public.
We may disclose your Personal Data:
We may also use and disclose your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable law, which may include laws outside your country of residence, to respond to requests from public and government authorities, which may include authorities outside your country of residence, to cooperate with law enforcement or for other legal reasons; (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety or property, and/or that of our affiliates or subsidiaries, you or others.
In addition, we may use, disclose or transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
This Privacy Notice does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any website or service to which the SPS Pages link. The inclusion of a link on the SPS Pages does not imply endorsement of the linked site or service by us or by our affiliates or subsidiaries.
In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Data you disclose to other organizations through or in connection with the SPS Pages. These other organizations may have their own privacy notices, statements or policies. We strongly suggest that you review them to understand how your Personal Data may be processed by those other organizations.
For customer care, we use the Customer Relationship Management module "Salesforce Sales Cloud" from Salesforce.com Inc., The Landmark @ One Market Street, Suite 300, San Francisco, California, CA 94105, USA. Salesforce Sales Cloud is a database management service for user data. The data are processed in the USA. Salesforce.com processes this data under Standard Contractual Clauses according to GDPR. For more information about the Salesforce Marketing Cloud and Sales and the processed data, please visit www.salesforce.com/company/privacy/.
The data collected is used to:
You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. You may also prevent Amazon from collecting the data generated by the cookie and related to your use of the Website, as well as the processing of such data by Amazon, by clicking on this link and change the setting " Do Not Personalize Ads from Amazon for this Internet Browser “: www.amazon.com/adprefs. Alternatively, you can make the appropriate settings at www.youronlinechoices.com. An opt-out cookie will then be set in your browser, which prevents the future collection of your data by the Amazon pixels when visiting our website. This opposition is valid as long as you do not delete the opt-out cookie.
Our Web Sites and the Philips Voice Tracer App are using Google Analytics, a web analytics service of Google Inc. (“Google”). Google Analytics uses “Cookies”. These are text files that are stored on your computer and allow your use of the Web Site to be analyzed. The information the cookie generates on your use of this Web Site is generally transferred to a Google server in the USA, where it is stored. We have activated IP anonymization. If you are using this Web Site within a Member State of the European Union or another country that is a contracting party to the Agreement on the European Economic Area, Google will therefore truncate your IP address before this information is transferred. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this Web Site to analyze your use of the Web Site, compile reports on Web Site activities and provide the Web Site operator with other services related to Web Site and Internet use. The IP address transferred by your browser within the framework of Google Analytics is not combined with other data held by Google. You can block the storage of cookies by configuring the relevant setting in your browser software. However, we would like to point out that in this case you may not be able to use the full functionality of this Web Site. You can also block the collection and processing by Google of the data generated by the cookie relating to your use of the Web Site (including your IP address) by downloading and installing the browser plug-in available from the following link: tools.google.com/dlpage/gaoptout
Our services use Google Firebase technology (Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, "Google"). Firebase is part of the Google Cloud Platform and offers many services to developers. A list can be found at firebase.google.com/terms/. Some Firebase services process personal information. In most cases, the personal data are limited to so-called "instance IDs", which are provided with a time stamp. Firebase's instance IDs are unique and thus allow the linking of different events or processes. These data do not constitute personally identifiable information, nor do we make any effort to personalize it afterwards. We process this aggregated data to analyze and optimize usage behavior, for example by evaluating crash reports.
In addition to the "instance ID" described above, Google also uses the advertising ID of the device for Firebase Analytics. In the device settings of your mobile device you can restrict the use of the advertising ID.
For Android: Settings > Google > Ads > Reset advertising ID
For iOS: Settings > Privacy > Advertising > Limit Ad Tracking
This Website uses a service called Crazy Egg to collect anonymous data about user behavior on some of the Website’s pages, such as where they click or scroll to on a page. To do this, Crazy Egg will deposit a cookie in your browser.
This Web Site uses the email validation service “Verifalia” provided by Cobisi Research (Via Prima Stratda, 35 – 35129, Padova – Italy). We transfer your email address to the service provider to verify the validity of the address. The data are transmitted to a server in Germany. Cobisi Research is subject to the GDPR, which guarantees an appropriate level of data protection. Further information on data protection in connection with Cobisi Research can be found at: https://verifalia.com/data-protection-policy.
Our services use the services of Application Insights to collect performance data and anonymous data about user behavior. Learn more about Data Protection of customer data within Application Insights under https://docs.microsoft.com/en-us/azure/security/fundamentals/protection-customer-data.
We seek to use reasonable organizational, technical and administrative measures to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “How can you contact us?” section below.
We will retain your Personal Data for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you to participate in the SPS pages or use SPS services; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
Your Personal Data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the SPS Pages you consent to the transfer of information to countries outside of your country of residence, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Data.
If you are located in the EEA, your Personal Data may be transferred to our affiliates or service providers in non-EEA countries that are recognized by the European Commission as providing an adequate level of data protection according to EEA standards. For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as our Binding Corporate Rules for Customer, Supplier and Business Partner Data and/or standard contractual clauses adopted by the European Commission to protect your Personal Data. You may obtain a copy of these measures by following the link above or contacting firstname.lastname@example.org.
You always have the rights to request for erasing, rectification, restriction of processing, objection to processing or requesting a copy of your personal data. You also may withdraw a consent you gave for processing your Personal Data any time. If you would like to submit a request to access, rectify, erase, restrict or object to the processing of Personal Data that you have previously provided to us, or if you would like to submit a request to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us at email@example.com. We will respond to your request consistent with applicable law.
In your request, please make clear what Personal Data you would like to have changed, whether you would like to have your Personal Data suppressed from our database, or otherwise let us know what limitations you would like to put on our use of your Personal Data. For your protection, we may only implement requests with respect to the Personal Data associated with your account, your email address or other account information, that you use to send us your request, and we may need to verify your identity before implementing your request.
You may also opt-out from receiving electronic communications from SPS. If you no longer want to receive marketing-related emails on a going-forward basis, you may opt-out by clicking the unsubscribe button at the bottom of each promotional email you receive from us.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g. when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completing of such a purchase or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed.
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.
If you make use of (some of) your choices and rights, you may not be able to use, in whole or in part, certain SPS Services.
The Austrian Data Protection Authority (“Österreichische Datenschutzbehörde”) is the relevant authority for any of your complaints about our processing of your Personal Data. You may contact the Austrian Data Protection Authority under www.dsb.gv.at or via mail firstname.lastname@example.org .
The SPS Pages are not directed to children, as defined under applicable law, and we do not knowingly collect Personal Data from children. It is, however, SPS policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing Personal Data of children. We are committed to protecting the privacy needs of children and we strongly encourage parents and guardians to take an active role in their children’s online activities and interests.
If a parent or guardian becomes aware that his or her child has provided us with his or her Personal Data without their consent, please contact us at email@example.com. If we become aware that a child has provided us with Personal Data, we will delete his/her data from our files.
SPS provides with the SpeechLive Service an internet-based service. With the SpeechLive Service you have the option to upload your dictations that you have recorded with the SpeechExec software or Philips voice recorder app or uploaded via SpeechLive web access to an online storage provided by SPS. The online storage is hosted on Microsoft servers (Azure system) in three different data centers. SPS uses the Microsoft data center in the USA to store dictations of North American SpeechLive users. For all European SpeechLive users the Microsoft data center in Europe is used and for all Australian SpeechLive users the Microsoft data center in Australia. For additional security and data privacy information of the Azure system please refer to the following Microsoft website: https://azure.microsoft.com/en-us/support/legal/.
If you would like to use the SpeechLive service, you must create a SpeechLive account on the SPS website and complete the requested customer information (in particular name, address, email address, industrial sector). To offer this service, we work together with third parties, who make the necessary hardware, software, network, storage, transaction-service and/or associated technology available. For the SpeechLive Web Site these services are provided by Kapsch BusinessCom and Mittwald CM Service GmbH & Co. KG.
Your personal data will be transferred as necessary to the local SpeechLive partner selected by you during the order process for service and support purposes.
If you have purchased the product via one of our partners, SPS has the role of a contract data processor and will only use your data to the extent permitted by law to perform your customer contract.
The dictations are encrypted according to the technical standards SSL (Secure Sockets Layer) and https (communication protocol) when they are transferred between the user’s computer and the SpeechLive online storage. The dictations are stored in encrypted form on the SpeechLive online storage. The encryption and decryption is done by the SpeechExec software on the user’s computer. The encryption is done automatically and cannot be deactivated by the user. Besides, you have the option to additionally encrypt the dictations using SpeechExec software. If this encryption is activated, this will result in a double encryption of the dictations on the SpeechLive online storage.
The dictations can be downloaded and/or deleted from the SpeechLive online storage whenever the authorized user wants to. Modifications of dictations can only be made over the SpeechExec software, the Philips voice recorder app or SpeechLive web access by the authorized SpeechLive user. We recommend you to regularly make backups of your dictations.
The services that SPS provides are always evolving and the form and nature of the services that SPS provides may change from time to time without prior notice to you. For this reason, we reserve the right to change or add to this Privacy Notice from time to time and will post any material revisions on our websites.
We will post a prominent notice on our privacy notice page to notify you of any significant changes to this Privacy Notice, and will indicate at the top of the notice when it was most recently updated. We encourage you to check back often to review the latest version.
The new Privacy Notice will be effective upon posting. If you do not agree to the revised notice, you should alter your preferences, or consider stopping using the SPS pages. By continuing to access or make use of our services after the changes become effective, you agree to be bound by the revised privacy notice.
If you have any questions about this Privacy Notice or about the way SPS uses your Personal Data, please contact our Data Protection Officer at firstname.lastname@example.org. Alternatively, you have the right to lodge a complaint with a supervisory authority competent for your country or region.
You can reach us under the following contact details:
Speech Processing Solutions GmbH, Gutheil-Schoder-Gasse 8-12, 1100 Wien, Österreich
Telefon: +43 1 60529 0, email@example.com
Last Update: 16.03.2022