![[Note]](/fileadmin/helpdesk-paligo/en/../css/image/note.png) | Note |
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This section is only available for self-service customers. See Type of purchase for more information. |
The SpeechLive Online shop enables Account administrators to add or remove user licenses, purchase credits for the SpeechLive transcription service or speech recognition packages as well as to change the payment data.
The online shop is separated into several sections:
This section contains information about your current product. More information about the product information can be found in the Product information section.
In this section you can add workflow user licenses to your SpeechLive account.
To add user licenses to your account select the number of additional users from the drop down list and click on Add
Confirm your order by clicking on Pay on the next page or go back by clicking on Cancel.
After clicking on Pay your the number of users will be added and your account will be debited on the stored payment method (credit card or direct debit)
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The costs for the additional user licenses will be calculated as a pro rata value until the next regular payment. |
In this section you can remove workflow user licenses from your SpeechLive account.
To remove user licenses from your account select the number of users to be removed from the drop down list and click on Remove.
Confirm the removal by clicking on Confirm on the next page or go back by clicking on Cancel.
After clicking on Confirm the number of workflow users in your account will be reduced if all preconditions are fulfilled.
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During the current payment period you can upgrade the number of users to the previous value at any time at no cost.
In this section you can update your payment information free of cost in case your credit card expires, or if you want to change the credit card during a purchase period. SpeechLive has to do a physical transaction of 1 EUR/GBP/USD/CAD/AUD and 10 DKK to verify the validity of the payment data and to change the payment details. The costs for this transaction will be refunded within the next 24 hours.
If your current payment details have expired it might happen that dictations in transcription service get stuck due to a payment failure.
To change the payment information click on Change
Confirm your order by clicking on Pay on the next page or go back by clicking on Cancel.
On the next page select your payment type (Credit card or direct debit*) and enter your new payment data.
Click on Pay to complete the transaction and to update your payment data.
*...only available in Austria, Germany and the Nederlands
In this section you can purchase transcription service credits. If the SpeechLive transcription service was not enabled in your account so far, you also have the option to select the transcription service language and to use the transcription service trial credits.
Item | Description | |||
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Select language | Select the language of the transcription service. There are four options available:
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Select minutes | Select the number of minutes you would like to purchase or select the 10 minute free trial option if the SpeechLive transcription service has not been used yet. You can purchase between 20 and 2500 minutes in the SpeechLive online shop.
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Auto-recharge credit | If this setting is enabled SpeechLive will automatically top-up your transcription service credits by the selected amount if the available credits fall below a certain threshold level. The lower limit can be defined in the SpeechLive Account > SpeechLive Transcription service settings.
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Enable transcription of multi-speaker recordings | If this setting is enabled SpeechLive workflow users can define the number of speakers before sending off multi-speaker dictations for transcription.
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To order the transcription service proceed as follows:
Click on Free trial to order your free trial transcription service credits.
Click on Buy now to purchase transcription service credits.
Confirm your order by clicking on Pay on the next page or go back by clicking on Cancel.
After clicking on Pay the transcription service credits will be added and your account will be debited on the stored payment method (credit card or direct debit).
![[Caution]](/fileadmin/helpdesk-paligo/en/../css/image/caution.png) | Caution |
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It is not possible to cancel any transcription service credit orders later on. |
In this section you can add speech recognition packages to your SpeechLive account.
To add speech recognition packages to your account, enter the number of additional packages in the field and click Buy now.
Confirm your order by clicking on Pay on the next page or go back by clicking on Cancel.
After clicking on Pay the number of packages will be added and your account will be debited on the stored payment method (credit card or direct debit).
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The costs for the additional speech recognition packages will be calculated as a pro rata value until the next regular payment. |
In this section you can remove speech recognition packages from your SpeechLive account.
Enter the number of speech recognition packages to be removed in the field and click on Remove.
Confirm the removal by clicking on Place order on the next page or go back by clicking on Cancel.
After clicking on Place order the number of speech recognition packages in your account will be reduced if all preconditions are fulfilled.
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During the current payment period you can upgrade the number of speech recognition packages to the previous value at any time at no cost.