Last but not least, your privacy is of sincere importance to us. You have shown your trust in us by interacting with our SPS Pages or using SPS Services and we value that trust. This means that we are committed to protecting your privacy at all times.
When you interact with SPS, for instance by registering a product, purchasing a product, licensing software or interacting with SPS via our SPS Pages (e.g. "like us on Facebook"), we may ask for or receive certain data, such as:
The legal basis for the processing is Article 6 (1) (b) Regulation (EC) 2016/679 (“General Data Protection Regulation - GDPR”), if the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract. Usually, the processing of your Purchase and Registration Data will take place on this legal basis. In other cases, depending on the purposes of the processing, the processing of your Personal Data may be based on your consent under Article 6 (1) a GDPR or on a legitimate interest of SPS under Article 6 (1) (f) GDPR.
You can choose to sign up for marketing and promotional communications. When you sign up for marketing and promotional communications, we will use the following Personal Data:
We use this Personal Data to send you promotional communications – based on your preferences and behavior –about our dictation products, services, events and promotions. To be able to tailor the communications to your preferences and behavior and provide you with the best, personalized experience, we may analyze and combine all information associated with your Account Data and data about your interactions with SPS. We also use this information to create segments of our audience showing which of our products and/or services users are interested in and track success of our marketing efforts.
Speech Processing Solutions and affiliates may contact you with promotional communications via email, SMS and other digital channels, such as mobile apps and social media.
We may also send SPS press releases by email (Press email data). When SPS sends press releases, SPS will process your name, contact details (e.g. email) and company information.
The processing of Personal Data for promotional communications is based on your consent, when you have voluntarily signed up for such promotional communications; in this case the legal basis for the processing is Article 6 (1) (a) GDPR. Where SPS processes your Personal Data based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before withdrawing your consent. SPS will give you the opportunity to withdraw your consent for receiving promotional communications at any time via the unsubscribe link at the bottom of each promotional communications email you may receive from us.
In addition, we may also process Personal Data for promotional communications on the basis of an overriding legitimate interest (pursuant to Article 6 (1) (f) GDPR), as long as you have not objected to the processing for direct marketing purposes. We consider the processing of Personal Data for direct marketing purposes as legitimate interest, in order to have our customers and users of SPS products and services informed about any new products, services, features, events and promotions and other information that may be of interest.
SPS may collect data for events, webinars or fairs (“Events”) that you may wish to attend and register for via the SPS Pages. You may either register for the Event via SPS Pages or via the other organizing company.
When you register for an event, we will process the following information:
By registering to an event, you are agreeing to receive communications from SPS directly related to the event, such as what location the event will be hosted, what time the event takes place.
We consider the processing of Events Data to be necessary for the performance of the contract to which you are party and lawful under Article 6 (1) (b) GDPR.
You may interact with our Consumer or Customer Care centers.
When you contact Customer Support, or when you communicate with one of our SPS Customer Care representatives via online form or by email, phone or in writing (e.g. reply card) we will use the following Personal Data:
We use this Personal Data to provide you with consumer and customer support (which may be product- or service related), respond to your inquiries, fulfil your requests and provide you with related customer service, such as repair or redeem products/services. We also use this Personal Data to improve, fix and customize our products and services, to meet compliance standards and to educate our Customer Care employees during training.
If we provide this service on the basis of an agreement with you, we consider the processing of your Personal Data to be necessary for the performance of the contract to which you are party and lawful under Article 6 (1) (b) GDPR.
In other cases, we consider the processing of your Personal Data in the above context to be based on a legitimate interest of SPS to be lawful under Article 6 (1) (f) GDPR.
Where we use Personal Data in delivering our services and when you interact with us in using SPS Services we do this in fulfilling our contractual obligations. We collect, store and process such data only for the purpose of executing the contract with you.
In delivering our services we may process the following data:
We provide this service on the basis of an agreement with you, therefore we consider the processing of your Personal Data to be necessary for the performance of the contract to which you are party and lawful under Article 6 (1) (b) GDPR.
Where we use Personal Data we have collected from you while you have been using SPS Services and/or our SPS Pages for analytical purposes, we do this in order to improve our Products/Services and to enhance your user experience. We also do this in order to have a general overview of the category of audiences that are interested in which of our Products and/or Services.
We consider the processing of your Personal Data in the above context to be based on legitimate interest of SPS to improve our SPS pages and our range of products and services and to be lawful under Article 6 (1) (f) GDPR.
We may disclose your Personal Data:
We may also use and disclose your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable law, which may include laws outside your country of residence, to respond to requests from public and government authorities, which may include authorities outside your country of residence, to cooperate with law enforcement or for other legal reasons; (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety or property, and/or that of our affiliates or subsidiaries, you or others.
In addition, we may use, disclose or transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Meta, Apple, Google, Microsoft, LinkedIn or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Data you disclose to other organizations through or in connection with the SPS Pages. These other organizations may have their own privacy policies, statements or policies. We strongly suggest that you review them to understand how your Personal Data may be processed by those other organizations.
For customer care, we use the Customer Relationship Management module "Salesforce Sales Cloud" from Salesforce, Inc., 415 Mission St., 3rd Floor , San Francisco, California, CA 94105, USA. Salesforce Sales Cloud is a database management service for user data. The data center is located in Canada. According to the Adequacy Decision of the European Commission of 10.7.2023 the United States ensures an adequate level of protection for personal data transferred from the Union to organisations in the United States that are included in the ‘Data Privacy Framework List’. Salesforce is included in this ‘Data Privacy Framework List’. To learn more about the Data Privacy Framework, and to view the certified organisation, please visit https://www.dataprivacyframework.gov/s/ . For more information about the Salesforce Sales Cloud and the processed data, please visit www.salesforce.com/company/privacy/.
Our Web Sites and the Philips Voice Tracer App are using Google Analytics, a web analytics service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google LLC is included in the Data Privacy Framework List and thus ensures an adequate level of data protection according to the European Commission's Adequacy Decision Google Analytics uses “Cookies”. These are text files that are stored on your computer and allow your use of the Web Site to be analyzed. The information the cookie generates on your use of this Web Site is generally transferred to a Google server in the USA, where it is stored. We have activated IP anonymization. If you are using this Web Site within a Member State of the European Union or another country that is a contracting party to the Agreement on the European Economic Area, Google will therefore truncate your IP address before this information is transferred. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this Web Site to analyze your use of the Web Site, compile reports on Web Site activities and provide the Web Site operator with other services related to Web Site and Internet use. The IP address transferred by your browser within the framework of Google Analytics is not combined with other data held by Google.
Our services use Google Firebase technology of Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, "Google". Firebase is part of the Google Cloud Platform and offers many services to developers. A list can be found at firebase.google.com/terms/. Some Firebase services process personal information. In most cases, the personal data are limited to so-called "instance IDs", which are provided with a time stamp. Firebase's instance IDs are unique and thus allow the linking of different events or processes. We do not make any effort to identify you personally. We process this aggregated data to analyze and optimize usage behavior, for example by evaluating crash reports.
In addition to the "instance ID" described above, Google also uses the advertising ID of the device for Firebase Analytics. In the device settings of your mobile device you can restrict the use of the advertising ID.
For Android: Settings > Google > Ads > Reset advertising ID
For iOS: Settings > Privacy > Advertising > Limit Ad Tracking
This Website uses a service called Crazy Egg, provided by Crazy Egg, Inc, to collect anonymous data about user behavior on some of the Website’s pages, such as where they click or scroll to on a page. To do this, Crazy Egg will deposit a cookie in your browser.
We use Microsoft Azure, a cloud computing platform run by Microsoft, for the provision of SPS services, in particular for storing data and data management, for authentication services (single sign-on, active directory), for cognitive services and to publish and manage our website. We also use Application Insights, an extension of Azure Monitor, to collect performance data and data about user behavior. Learn more about Data Protection of customer data within Azure under https://docs.microsoft.com/en-us/azure/security/fundamentals/protection-customer-data.
Our website and apps use Appcues, a service provided by Appcues, Inc. 177 Huntington Ave Ste 1703, PMB 94414, Boston, MA 02115 USA. We use Appcues in particular for onboarding tutorials to explain the functions of our products and services, to point out new features, give you targeted tips on how to get the most out of our products and services based on your previous usage and let you discover all the features and functionalities included. For this purpose, we will analyse your usage of our products and services. We also use Appcues to collect user feedback and for surveys. This allows us to continuously improve our products and services and provide you with the best user experience.
We use the web building platform WordPress.com, operated by Automattic, Inc, for our speech.com website. We also use website hosting, support and professional services provided by Automattic, Inc, who may therefore have access to certain Personal Data, when you visit or interact with our website. Automattic, Inc. is included in the Data Privacy Framework List and thus ensures an adequate level of data protection according to the European Commission's Adequacy Decision.
We seek to use reasonable organizational, technical and administrative measures to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “How can you contact us?” section below.
We will retain your Personal Data for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you to participate in the SPS pages or use SPS services; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
Your Personal Data may be stored and processed in any country where we have facilities or in which we engage service providers. If you are located in the EEA, your Personal Data may be transferred to our affiliates or service providers in non-EEA countries that are recognized by the European Commission as providing an adequate level of data protection according to EEA standards. For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as our Binding Corporate Rules for Customer, Supplier and Business Partner Data and/or standard contractual clauses adopted by the European Commission to protect your Personal Data. You may obtain a copy of these measures by following the link above or contacting firstname.lastname@example.org.
Under the GDPR you have the right to request access, erasure, rectification, restriction of processing, objection to processing and the right to data portability. You also may withdraw a consent you gave for processing your Personal Data any time. If you would like to submit a request to access, rectify, erase, restrict or object to the processing of Personal Data that you have previously provided to us, or if you would like to submit a request to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us at email@example.com. We will respond to your request consistent with applicable law.
In your request, please make clear what Personal Data you would like to have changed, whether you would like to have your Personal Data removed from our database, or otherwise let us know what limitations you would like to put on our use of your Personal Data. For your protection, we may only process requests with respect to the Personal Data associated with your account, your email address or other account information, that you use to send us your request, and we may need to verify your identity before processing your request.
You may also opt-out from receiving electronic communications from SPS. If you no longer want to receive marketing-related emails on a going-forward basis, you may opt-out by clicking the unsubscribe button at the bottom of each promotional email you receive from us.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g. when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completing of such a purchase or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.
If you make use of (some of) your choices and rights, you may not be able to use, in whole or in part, certain SPS Services.
If you believe that the processing of Personal Data relating to you infringes the applicable data protection legislation, you may lodge a complaint with a supervisory authority. In Austria, the Austrian Data Protection Authority (“Österreichische Datenschutzbehörde”) is the relevant authority for any complaints about our processing of your Personal Data. You may contact the Austrian Data Protection Authority under www.dsb.gv.at or via mail firstname.lastname@example.org .
The SPS Pages are not directed to children, as defined under applicable law, and we do not knowingly collect Personal Data from children. It is, however, SPS policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing Personal Data of children. We are committed to protecting the privacy needs of children and we strongly encourage parents and guardians to take an active role in their children’s online activities and interests.
If a parent or guardian becomes aware that his or her child has provided us with his or her Personal Data without their consent, please contact us at email@example.com. If we become aware that a child has provided us with Personal Data, we will delete his/her data from our files.
SPS provides with the SpeechLive Service an internet-based service. With the SpeechLive Service you have the option to upload your dictations that you have recorded with the SpeechExec software or SpeechLive Mobile App or uploaded via the SpeechLive Web App or Desktop App to an online storage provided by SPS. The online storage is hosted on Microsoft servers (Azure system) in three different data centers. SPS uses the Microsoft data center in the USA to store dictations of North American SpeechLive users, in Canada for Canadian users. For all European SpeechLive users the Microsoft data center in Europe is used and for all Australian SpeechLive users the Microsoft data center in Australia. For additional security and data privacy information of the Azure system please refer to the following Microsoft website: https://azure.microsoft.com/en-us/support/legal/.
If you would like to use the SpeechLive service, you must create a SpeechLive account on the SPS website and complete the requested customer information. To offer this service, we work together with third parties, who make the necessary hardware, software, network, storage, transaction-service and/or associated technology available. For the SpeechLive Web Site these services are provided by Microsoft Azure and Mittwald CM Service GmbH & Co. KG.
Your personal data will be transferred as necessary to the local SpeechLive partner selected by you during the order process for service and support purposes.
If you have purchased the product via one of our partners, SPS has the role of a data processor and will only use your data to the extent permitted by law to perform your customer contract.
If you choose to use the SpeechLive service you must activate the SpeechLive functionality of the SpeechExec software.The SpeechExec software uploads dictations to the SpeechLive online storage only if the user selects the respective option.
The dictations are encrypted according to the technical standards SSL (Secure Sockets Layer) and https (communication protocol) when they are transferred between the user’s computer and the SpeechLive online storage. The dictations are stored in encrypted form on the SpeechLive online storage. The encryption and decryption is done by the SpeechExec software on the user’s computer. The encryption is done automatically and cannot be deactivated by the user. Besides, you have the option to additionally encrypt the dictations using SpeechExec software. If this encryption is activated, this will result in a double encryption of the dictations on the SpeechLive online storage.
The dictations can be downloaded and/or deleted from the SpeechLive online storage whenever the authorized user wants to. Modifications of dictations can only be made over the SpeechExec software, the Philips voice recorder app or SpeechLive web access by the authorized SpeechLive user. We recommend you to regularly make backups of your dictations.
You can reach us under the following contact details:
Speech Processing Solutions GmbH, Gutheil-Schoder-Gasse 8-12, 1100 Wien, Österreich
Telefon: +43 1 60529 0, firstname.lastname@example.org
Last update: 29 October 2023