FAQ

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General

SpeechLive is a dictation and transcription workflow solution. It helps authors go from speech to text quicker than ever before. Whether it is by using speech recognition or a transcriptionist, SpeechLive makes the communication process more effective. SpeechLive is cloud-based and can therefore be used from anywhere and at any time, using a voice recorder or the smartphone app. No complex installation is necessary.

The price will vary depending on which package you choose. Please go to the pricing page to review your options.

The main difference is that with the Advanced Business Package you can add an unlimited number of users and assign individual workflow settings by linking specific authors with specific transcriptionists. You can also use a microphone such as the Philips SpeechMike to dictate directly into SpeechLive. Please go to the pricing page to see a side-by-side comparison.

Please sign up for a SpeechLive trial, you can purchase SpeechLive at any time.

Currently, SpeechLive can be only tested and purchased in the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, New Zealand, South Africa, Spain, Sweden, Switzerland, United Kingdom, USA.

Every user requires their own license. As an example: If you have one author and two transcriptionists in your team, you will require 3 licenses.

You can use our mobile phone app to dictate and manage SpeechLive on the go, but you do not have to. You can also use a voice recording device such as the Philips PocketMemo and upload audio files directly into SpeechLive when you get to your computer. You can also use a microphone such as the Philips SpeechMike and dictate directly into SpeechLive and use real-time speech recognition.

To use SpeechLive within your browser, you will need to be connected to the internet. You can however record your audio files using your mobile phone or a voice recorder even when you are offline and upload them to SpeechLive later.

The SpeechLive user interface is available in the following languages English, French and German.

Speech to text is available in English (US, UK and Australia), French (France and Canada), Afrikaans, Catalan, Czech, Danish, Dutch, Finnish, Greek, German, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Slovak, Spanish, Swedish.

Transcription service is available in: English, French and German.

Please go to www.philips.com/speech to find a suitable device and reseller near you.

SpeechLive supports the following audio formats:

  • WAV (PCM) with 8/11/16/22 kHZ and 16 bit mono
  • WAV (ADPCM) with 16 kHz and 16 bit
  • Unencrypted DS2 with 16 kHz
  • MP3

SpeechLive supports the latest version of Google Chrome on Windows 10 and macOS. The SpeechLive app is supported on the two most recent versions of iOS and Android.

Trial

You can configure up to 10 users where you can define which typist should be connected to which author. You can record audio or upload your recordings, send them to your transcriptionist and test our speech recognition service.

In a trial account, you can only set up a maximum of 10 users (authors and typists together). You can also only test our automated speech-to-text service and you cannot purchase any additional minutes.

Yes, your trial account will automatically expire after 14 days. Your credit card will not be charged unless you actively choose to purchase a SpeechLive subscription.

You will have to first activate a trial. Once you have created an account, you can purchase a full subscription at any time.

No, the trial version is based on the Advanced Business Package with all its features. Only limitations being that you can only add up to 10 workflow users and you can only test our automated speech-to-text service, but not purchase any additional minutes.

Contact your SpeechLive partner to purchase a subscription.

Purchasing & licensing

The SpeechLive order process uses secure payment providers (for Europe, South Africa and Australia we use Unzer and for the USA und Canada we use authorize.net) which are run through a certification process. All sensitive payment data transmissions are handled via their secure interface. SpeechLive does not store any payment information.

If you decide to cancel your subscription, you can use SpeechLive until the payment period ends. After this time, you can still access your dictations for one month. After this period, your account, including all dictations and user data, will be deleted.

Security

We will not sell or provide your personal data to third parties, thus preventing them from using your personal data for their own purposes. None of your personal financial information (such as credit card information) will be shared with other parties unless this is needed to handle your order, process our invoice, or prevent or combat fraud. For more information, please read our Privacy Policy.

Voice recording

You can use our mobile phone app to record and manage SpeechLive on the go. You can also use a voice recorder such as the Philips PocketMemo and upload your audio files to SpeechLive from your computer. You can also dictate directly into SpeechLive using a dictation microphone, such as the Philips SpeechMike.

Transcription service

The account administrator can buy transcription service credits in your SpeechLive account. Every time you use the speech-to-text service, the corresponding amount will automatically be deducted from your balance. An auto-recharge option automatically tops up your transcription service credit when your balance falls below a specified amount. For full cost control, the account administrator can also simply activate a notification which will send them an email when the limit is reached.

Offices for English and French transcription services are located all over the world, in buildings with state-of-the-art security. Depending on your location we strive to transcribe your dictation in the same country as it was generated. German transcription jobs are purely transcribed in Germany. Our service does not forward transcription jobs to homeworkers and does not use speech recognition software.

The finished document is attached to the original dictation in the SpeechLive portal and SpeechExec software. Depending on the SpeechLive notification settings for your user account, the document can additionally be sent to you via email.

Speech to text

Real-time speech to text turns your voice into text as you speak - in our SpeechLive editor, the smartphone app or in any desktop software using our Windows desktop app. Alternatively, you can upload an already recorded audio file to SpeechLive to obtain a ready-transcribed document.

Subscribers to the speech-to-text package can use all speech-to-text functions of SpeechLive: real-time or automated speech-to-text, in the web recorder, the SpeechLive mobile app and the desktop app. However, if speech to text is misused, we will contact you and may deactivate the package for the respective current month. In case of repetition, we are entitled to terminate your SpeechLive contract prematurely.

Click here to download the latest version of the SpeechLive Desktop App for Windows. Once installed, the app updates itself automatically.