No sound is played back

If you don’t hear any sound when you play back a dictation in SpeechLive you can check several settings:

Check the permissions of your browser

  1. Navigate to the address bar of your browser and click on View site informationchrome-lock-icon.png.

  2. Make sure that the Sound permission is activated.

    check-sound-permission-browser.gif

Check if sound has been recorded

Open a dictation from the list and start playback. The waveform will indicate that something was recorded:

play-back-dictation.gif

If the waveform is empty, the dictation has no recorded sound. Check There is no sound recorded for more information.

Check the settings of your computer

Make sure that the speakers of your computer are not set to mute:

check-sound-settings-computer.gif

Depending on your computer setup, we also recommend that you check that you have selected the correct speakers for audio playback.

Reset permissions in your browser

If you still can't hear or record sound, we recommend to reset the permission in the browser and allow access again:

  1. Navigate to the address bar of your browser and click on View site informationchrome-lock-icon.png.

  2. Click on Reset permission in the menu, next you need to reload the page.

  3. Create a new dictation and start recording, the browser will ask you for permission:

    Click on Allow to continue.

    sl2_allow-mic-access.png

    X Now recording as well as sound playback should work again.