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There is no sound recorded

If the SpeechLive web recorder is reacting on the button clicks on a SpeechMike or on the SpeechOne, but there is no sound recorded, make sure that your SpeechMike, or your SpeechOne is set as the default recording device on your computer.

Check the permissions of your browser

For sound recording, SpeechLive needs access to your microphone.

  1. Navigate to the address bar of your browser and click on View site informationchrome-lock-icon.png.

  2. Make sure that the Microphone permission is activated.

    check-microphone-access.gif

Check the settings of your computer

  1. On Windows PCs go to Control Panel > Sound and open the Recording tab.

  2. Select your SpeechMike or your SpeechOne (look for the term 'SpeechMike III') and click on Set Default.

    Control_Panel_Sound_Recording.png

  3. The SpeechMike is now selected as the default recording device.

    Control_Panel_Sound_Recording_SM_selected_small.png

Reset permissions in your browser

If you still can't hear or record sound, we recommend to reset the permission in the browser and allow access again:

  1. Navigate to the address bar of your browser and click on View site informationchrome-lock-icon.png.

  2. Click on Reset permission in the menu, next you need to reload the page.

  3. Create a new dictation and start recording, the browser will ask you for permission:

    Click on Allow to continue.

    sl2_allow-mic-access.png

    X Now recording as well as sound playback should work again.